ACT! enables individuals and small business customers to instantly access key contact and customer information, manage and prioritize activities, and track all contact-related communications so you can grow productive business relationships. Centralize your customer information and develop top-notch communications. Access and report on information quickly for a complete view of customer interactions. Prioritize your work to stay on top of appointments and tasks, and forecast and track sales opportunities for an improved bottom line. You can even take critical information on the go, for even better productivity. Attach documents directly into Activities, History, or Documents tabs Write letters in ACT! using Microsoft Word or the ACT! built-in Word Processor which supports tables, graphics, HTML, and spell checking Schedule calls, meetings, and to-dos quickly and easily Filter calls, meetings, and to-do items by priority, date range, or user Calendar pop-ups make it easy to view activity details instantly by mousing over any activity for an at-a-glance view View all sales opportunities at once or filter by Users, Estimated Close Date, Status, Sales Stage, Amount, or Probability of Close Track customer correspondence for a history of all communications with a contact and its organization Use the Product List to easily enter repeated products or services and automatically fill in information such as name, item number, cost and price
Customer Rating: 
Summary: ACT! has gone downhill fast
Comment: Our firm has been using ACT! for over 12 years. It "was" a great product at one time, but it has been trash since they went to the new SQL platform. Slow, cumbersome, hangs, and crashes. The integration with MS OUTLOOK is awful. We have quit trying to use the email integartion with Outlook two years ago.
The software has serious problems, but Sage has had no significant updates or patches to fix them. They want you to buy the newer version in hopes of something better. We tried that once, and it was still junk. We have sent several emails to Sage looking for help or direction, but never got a response from them.
We will migrate to a new software product by the end of this month. Act! is not worth the aggravation.
Customer Rating: Summary: Sage will not refund money.
Comment: I have written Sage 3 times in one year for a refund for ACT 2007, which is an awful product. This is warning they will ignore you.
Customer Rating: Summary: Act 2007 doesn't work with Vista
Comment: I had Act 2003 working on 3 computers, then I had to upgrade to 2007 because Sage wouldn't support the older version any more. I had to get a new CPU for one system for the Act 2007 to work on it. Then another system crashed and I had to buy a new one. This one has to have Vista on it because that's what they all come with now. So I get Act installed on the new Vista operating system and find out it doesn't work on Vista, so now, after 1 year of use, I have to upgrade to 2008 for the new system which won't sync with the other computers anymore...I don't understand why they pushed so hard for everyone to buy a system that won't work on any new computer and why they just can't do a fix for 2007! What a rip off!
Customer Rating: Summary: ACT 2007 SOFTWARE
Comment: PREFERRED CONTACT MANAGER FOR OUR OFFICE OF SALES REPS, 4TH UPGRADE. HANDLES MULTIPLE USERS WITH ONE DATABASE. WOULD LIKE TO SEE BETTER SUPPORT AND MORE COMPATIBILITY WITH HANDHELDS OF VARIOUS KINDS.
Customer Rating: Summary: Too much time spent supporting ACT for my users
Comment: My experience with ACT comes from the support side, as I provide IT support at my company and provide help for all things ACT. ACT seems to do the job for my users, but it is a nightmare & time-hog from a support perspective. Any upgrade, update, database conversion, or data import I've ever done has resulted in erors and calls to technical support, and this after I've already researched or downloaded step-by-step articles describing how to do it! The Remote Sync takes much time to set up, and any update or change done to ACT requires you to completely reconfigure each user's ACT settings in order to sync. Very inefficient, doable as long as you document the 200 steps that need to be done. My experience with tech support has been good, they always resolve the issue, it just gets old having to call them so often, and is time-consuming.
The last straw came after upgrading to ACT 2006. It slowed laptops down to a crawl. Not just ACT, but everything, including Windows, ran slow on the laptops with ACT installed. Part of the reason (I found after several calls to tech support), is that ACT had introduced new "services" (Stayrunning & Preload) that continually run in the background. These services could be permanently turned off only by doing a reg hack. This sped things up a bit, but some users still complained of slowness and having to wait 30 seconds to open a Word file. So we have uninstalled ACT from most of our laptops, at the request of the laptop users.
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