- Binding: CD-ROM
- Brand: Symantec
- EAN: 0037648239769
- Format: CD-ROM
- Label: SYMANTEC ACADEMIC AXNET
- Manufacturer: SYMANTEC ACADEMIC AXNET
- Model: 10223464
- Platform: No Operating System
- Publisher: SYMANTEC ACADEMIC AXNET
- Studio: SYMANTEC ACADEMIC AXNET
Manufacturer: SYMANTEC ACADEMIC AXNET
The SRRHD creates a bi-directional communications channel between SESA with Incident Manager 3.0, and the Remedy Action Request System (ARS). This allows users of the Remedy Help Desk system to quickly take corrective action by seamlessly issuing service desk tickets to the appropriate resources. Both Incident Manager and Remedy are aware of the current state of incidents, and related help desk tickets, in real time.