Customer Rating: 
Summary: Very Dissatisfied
Comment: If you buy this product and you have a problem, you need to understand that YOU ARE ON YOUR OWN.
Repeated attempts to contact customer service and tech support were unsuccessful. My wife was on the phone for forty-five minutes. I was on the phone for over an hour. Repeated email contacts were ignored. I even engaged a local media outlet to help. One of the local radio stations has a host who has a computer news show. They ignored him too.
What was the problem? After the first installation, we couldn't attach to their server to update the definitions. (Yes, we had an active Internet connection). How do you like that. The software is out of date from the first use and you can't do anything about it.
Finally, I gave up and bought one of their competitor's products. You should too.
Customer Rating: Summary: Poor Customer Service
Comment: I used Spyware Exterminator 2005 for the past year. Until about six weeks ago, I would have given this product a wonderful evaluation. After updating the spyware definitions, the program quit running. For the past six weeks, the technical support for this product has been unresponsive. I have sent in three different requests on their website. If they will not support their product, then you should not buy this software.
Customer Rating: Summary: Some excellent improvments over the previous version. 2 Thumbs Up!
Comment: Was using the previous version, when one day I noticed a banner display on my Spyware X-terminator program display that mentioned a free update to version 2005. So I jumped on the deal.
I like the updated interface design.
The program found several items that other scanners had missed.
The new version adds colored dots [buttons?] that indicate the severity of the item it found, from LOW to HIGH, and also an UNKNOWN.
I've only tried it a few times. Since the 1st run through one's pc really cleans things up, it's hard to compare it directly to another anti-sppware cleaner.
[What I should have done was to run it ONLY to DETECT the "mal-ware" and then ran my other anti-spy programs and compared]:
-items found
-items missed [if any]
-etc
But I didn't.
All things considered, my 2 favorites are:
1. Webroot spy-sweeper
2. Spyware Xterminator 2005
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